You expect an auto reel to automatically reel in, yes?
Mine did this perfectly for 3 summers. Then, bearing in mind this is only used during summer so 4-5 months of the year in NZ, it stopped auto rewinding. I piled it on the deck each time to get through the rest of that summer and the next one. Then it sprang a leak internally and would constantly drip, drip, drip, drip for ages during and after using. When winter arrived we took it off the wall and had a look inside (despite Hozelocks warning, my OH is perfectly qualified to do so).
The connections had failed inside hence the leak and the coiled spring had snapped in two places resulting in a complete failure of the metal spring. But that's ok, they offer a 5 year guarantee!
I contacted Hozelocks UK customer service as mine was purchased from UK and shipped to NZ at vast expense because the 40metre were not stocked here. I did not get a reply to emails, so I contacted the NZ reps Horticom. They are unable to help as Hozelock UK will not sell the spring as the tension is dangerous.
At NZ $400, they are not cheap and I certainly expected this hose from a reputable garden supplies company, to last longer. Ours is not stored in direct sunlight, and the hose was never left under pressure. I am really disappointed that they dismiss you instantly and are unable to offer any solution.
I now have a very large useless hard plastic case to dispose of and a 40 metre hose without a reel. :(
| Fabricant | HOZELOCK |
|---|---|
| Dimensions du produit (L x l x h) | 54 x 65.5 x 26.2 cm; 15.66 kilogrammes |
| Référence | 25950000 |
| Taille | 40 mètres |
| Couleur | Gris/Orange |
| Style | Standard |
| Matière | Plastique |
| Motif | Unique |
| Méthode d'installation | Montage mural |
| Quantité d'articles | 1 |
| Nombre de pièces | 1 |
| Certification | Certified frustration-free |
| Batterie(s) / Pile(s) incluse(s) | Non |
| Batterie(s) / Pile(s) requise(s) | Non |
| Poids | 15657 Grammes |
| Disponibilité des pièces détachées | Information indisponible sur les pièces détachées |
